Privacy Policy 

Motion Plus is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. This policy is issued by Motion Plus Group Pty Ltd (ABN 83 701 763 073), trading as Motion Plus.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

We collect Personal Information in a number of ways, including when you place an order or create an account on our website (motion-plus.com.au), complete one of our online forms (such as a returns, warranty or contact form), subscribe to our communications at checkout, or contact us by phone, email or in person. In some cases we receive information from third parties, such as our payment providers or delivery partners.

We collect your Personal Information for the primary purpose of providing our products and services to you — processing and delivering orders, handling returns and warranty claims, providing quotes and technical support — and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Marketing communications

With your consent, we may send you marketing communications by email and SMS, including promotions, product updates and review requests. Our marketing is conducted in accordance with the Spam Act 2003 (Cth). You may unsubscribe at any time using the unsubscribe link in our emails, by replying STOP to an SMS, or by contacting us in writing. Consent to marketing is not a condition of purchase.

Payment information

Payments made through our website are processed securely by our third-party payment providers. We do not store your full credit card or payment account details on our systems.

Cookies and website analytics

Our website uses cookies and similar technologies to operate the online store (for example, keeping items in your cart), to understand how visitors use the site, and to support our marketing. You can manage or disable cookies through your browser settings, though some parts of the website may not function correctly without them.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

We may disclose your Personal Information to third-party service providers we engage to help operate our business, including:

• Payment processors and financial institutions
• Shipping, freight and delivery partners
•  E-commerce, IT and hosting platform providers
• Marketing, communications and review platforms
• Professional advisers, where required
  

These providers are only permitted to use your information for the purpose of providing their services to us. Some of our service providers may store or process information on servers located outside Australia; where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

We may also disclose your Personal Information where you consent to the disclosure, or where required or authorised by law. We do not sell your Personal Information.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, transaction and business records will be retained for a minimum of 7 years where required for legal, tax and warranty purposes.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Motion Plus will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy or the way we have handled your Personal Information, please contact us:
Motion Plus Group Pty Ltd (ABN 83 701 763 073) Email: support@motion-plus.com.au Phone: 02 4905 1055 Website: motion-plus.com.au
We will respond to complaints as soon as practicable. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.