• Support & Returns

Warranty Claims

All warranty claims must be submitted using the form below. Please select “Warranty Claim” as the subject. Once submitted, our system will log a support ticket and an email will be sent to you with an RMA Form. This form must be filled out and returned to us via email. Once approved, include the completed form inside your package before shipping.

Returns & Exchanges

For returns or exchanges, please fill out the form below and select either “Return Request” or “Exchange Request”. Your request will create a ticket in our system. You’ll receive a confirmation email with a returns form to complete and return. Once approved, include the completed form inside your package before shipping. All returns must comply with our Shipping & Returns Policy .

Do not send products back without written approval.
All returns and warranty items must be pre-approved and include the correct forms inside the package.

Support and Warranty Form

All support enquiries, warranty claims, returns and exchanges must be lodged through the form below. This will create a ticket in our system and assign it to the most appropriate staff member to assist with your request.







Technical Support Bookings

Our Technical Support Sessions provide you with direct access to a Head Technician for a detailed phone consultation. These sessions are designed to help you confirm whether your chosen components work together, check cable sizing, fuse ratings and system design, and answer technical questions before or after your installation.

This is a paid advice service and does not include remote access to your VRM portal or system programming. Each session runs for 1 hour and is charged at $150, providing tailored technical guidance for your setup.

Remote Programming Bookings

Our Remote Programming Sessions give you direct access to a Head Technician, who will connect through the Victron VRM Portal to configure and program your system. This includes programming components to suit your battery specifications, adjusting advanced settings and confirming all devices are communicating correctly.

These sessions are designed for customers who want expert-level programming and confidence that their system is configured correctly.

Each booking covers a 1-hour remote programming session and is charged at $300. Once booked, you’ll receive a confirmation email explaining how our technician will connect to your system remotely.