Victron M6 Eyelet Connector (with 30A ATO Fuse) - BPC900100014

Victron Energy's limited warranty is 5 years from purchase on power products — inverters, inverter/chargers, chargers, MPPTs, monitors, GX devices, DC-DC and accessories. Exceptions: Victron lead-acid batteries 2 years and Victron lithium batteries 3 years, and battery claims require proof of correct usage and charging. Victron offers an extension to 10 years for a 10% surcharge, applied for before the original term ends. Claims go through us as your dealer — email your invoice, serial number and a fault description and we handle it. In addition to your Australian Consumer Law rights. Official policy: https://www.victronenergy.com/support/warranty-and-repairs

VE.Direct — SmartSolar/BlueSolar MPPTs, SmartShunt, BMV monitors and Phoenix inverters (one official VE.Direct cable per device, 0.3m-10m, right-angle version available for tight spaces). VE.Bus — MultiPlus, MultiPlus-II and Quattro (standard straight-through RJ45 UTP, not crossover). VE.Can — managed batteries and daisy-chained devices (RJ45 with the correct Type A/B BMS cable and an RJ45 terminator at each end of the chain).

Victron's official first step: restart your phone (a real restart, not lock/unlock). Then check: (1) it's a 'Smart' product with the Bluetooth symbol and it's in range; (2) no other phone is connected — only one phone can connect at a time; (3) you're connecting from WITHIN the VictronConnect app, never from the phone's Bluetooth system menu — if you paired from the system menu, remove the pairing there, then reconnect inside the app. Full official guide: https://www.victronenergy.com/media/pg/VictronConnect_app/en/troubleshooting.html

Outdated Bluetooth bonding is the usual cause (the product only remembers the last 10 phones, and a changed PIN breaks old pairings). Remove the pairing completely from your phone's Bluetooth settings, reopen VictronConnect and re-pair. If the PIN is rejected, reset it to the default 000000 using the PUK printed on the product's serial number label, connect with 000000, then set a new PIN. Android users: VictronConnect also needs Location permission enabled to scan for Bluetooth devices. Official guide: https://www.victronenergy.com/media/pg/VictronConnect_app/en/troubleshooting.html

Depends on the model — and this is the number-one thing to check before you order. Blue Smart IP22: NO DC cables included. It has screw terminals (up to 16mm2 cable) and you supply your own battery cable and lugs cut to your run length — our made-to-order cables cover this, or grab cable per metre and lugs. Blue Smart IP65: DC lead with M8 eyelet connectors AND alligator clamps included — plug-and-play out of the box. Blue Smart IP67: fixed, potted DC cables built in. Phoenix Smart IP43 and Skylla: screw terminals, no DC cables — size cable to the charger's output current (see our cable-sizing question) and add a fuse at the battery. Same rule applies across Victron: MPPTs, inverters and inverter/chargers ship without battery cables, fuses or solar leads. Tell us the charger and your cable run and we'll add the right cables to the order.

VictronConnect includes the latest firmware and prompts you automatically — look for the orange exclamation on the settings cog, tap it, then tap UPDATE. Updates preserve your settings and history and don't need internet. Exception: VE.Bus products (MultiPlus, Quattro) need an MK3-USB adaptor and Victron's separate VE.Bus firmware guide — or we can do it for you, remotely if your Cerbo GX is online. Official guide: https://www.victronenergy.com/media/pg/VictronConnect_app/en/firmware-updates.html

Don't panic — the update restarts every time you reconnect, and nothing is lost. Victron's advice: keep the phone as close to the product as possible, remove the Bluetooth pairing from your phone's system menu and re-pair, and if it stops at a random percentage just keep retrying — it will succeed eventually. Still stuck? Try a different phone (iOS works most reliably). If it fails at 4% or less there's a per-product recovery procedure — contact us or see the official guide: https://www.victronenergy.com/media/pg/VictronConnect_app/en/troubleshooting.html

Check every cable connection first, then create a VictronConnect Service Report (VictronConnect menu > Settings > Service report > CREATE) and attach it to your enquiry — it gives us the diagnostics to solve most issues in one reply instead of five. For system-level history (voltages, state of charge over time), a GX device connected to VRM gives us full remote diagnostics.

Official sources we recommend: all software and apps at https://www.victronenergy.com/support-and-downloads/software - all manuals at https://www.victronenergy.com/support-and-downloads/manuals - the VRM FAQ at https://www.victronenergy.com/live/vrm_portal:faq - and the Victron Community knowledgebase at https://community.victronenergy.com - or just contact us.